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    Open two documents makes first document blank

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    • ambrosA Offline
      ambros
      last edited by

      If I have a native document (vector styler document made up of curves) and then I open another document (which is a .jpg) .. when I return to the tab with the first document it is entirely blank !!

      Windows 11 Home 21H2

      • 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
      • 16Ghz RAM
      • Nvidia GeForce 3060TX
      VectorStylerV 2 Replies Last reply Reply Quote 0
      • VectorStylerV Offline
        VectorStyler @ambros
        last edited by

        @ambros I cannot replicate this one (assume it is on Windows).
        How were these documents opened (with File->Open, or drag & drop)?

        Does a Control+R (on Windows) (Command+R on Mac) refresh help?

        ambrosA 1 Reply Last reply Reply Quote 0
        • ambrosA Offline
          ambros @VectorStyler
          last edited by ambros

          @vectoradmin yes with file open
          happens every time.. I did try and record a screen grab video but it didn't work (menus didn't show up when video played back)
          Essentially wokflow is :

          1. Open Document. Select a native Vector Styler document and wait til it opens
          2. Open Document. Select a jpg. This opens in a new tab.
          3. Click on tab for first document : it's now completely blank !!

          Windows 11 : OpenGL enabled Nvidia RTX 3060

          Windows 11 Home 21H2

          • 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
          • 16Ghz RAM
          • Nvidia GeForce 3060TX
          VectorStylerV 1 Reply Last reply Reply Quote 0
          • VectorStylerV Offline
            VectorStyler @ambros
            last edited by

            @ambros I open a bug on this one. Tried the steps but could not replicate yet.

            1 Reply Last reply Reply Quote 0
            • ambrosA Offline
              ambros
              last edited by ambros

              thanks I'll post further comments if I can hone in on exactly what the parameters are.

              Windows 11 Home 21H2

              • 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
              • 16Ghz RAM
              • Nvidia GeForce 3060TX
              BoldlineB 1 Reply Last reply Reply Quote 1
              • BoldlineB Offline
                Boldline @ambros
                last edited by

                @ambros if you click around on the blank document, does it show any signs of life? This happens often to me, but I chalked it up to working on an old os of Mac (el Capitan). When I import external graphics directly or when I open jpegs directly from the open menu.
                If I click around on the blank file itself and the canvas behind that, it usually returns to normal viewing

                🍎 macOS Tahoe 26.2, Mac mini (M1, 2020), Chip Apple M1, Memory 16 GB
                Cintiq 27QHD Display and LG Ultra HD Display

                ambrosA 1 Reply Last reply Reply Quote 0
                • ambrosA Offline
                  ambros @Boldline
                  last edited by

                  @Boldline Yes it does.. there's definitely still content there
                  .. but it's not right.. where once there were (approx 20 layers of 100 odd curves per layer) curves there is now a blank page.. (and yet I've not even clicked in the document)

                  Windows 11 Home 21H2

                  • 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
                  • 16Ghz RAM
                  • Nvidia GeForce 3060TX
                  1 Reply Last reply Reply Quote 0
                  • VectorStylerV Offline
                    VectorStyler @ambros
                    last edited by

                    @ambros There have been some changes to document display on Windows. Is this problem still occurring?

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