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    Immediate crash when opening any .vstyler file

    Scheduled Pinned Locked Moved VectorStyler 1.1 Bugs
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    • B Offline
      Beardmancer
      last edited by

      Hello,

      I'm currently using the trial version (1.1.064) on macOS (12.6). Every time I open any .vstyler file, the app crashes immediately. If the app is not open, it will launch and then crash. I'm experiencing this with heavy files that have lots of links, as well as light files with a single shape or image.

      I'd like to explore the software more, but I need to be able to save my files and re-open them, obviously. Is there anything I can do to troubleshoot this?

      BoldlineB VectorStylerV 2 Replies Last reply Reply Quote 0
      • BoldlineB Online
        Boldline @Beardmancer
        last edited by

        @Beardmancer sorry you are dealing with that. Are you filling in the crash reports?

        🍎 macOS Tahoe 26.2, Mac mini (M1, 2020), Chip Apple M1, Memory 16 GB
        Cintiq 27QHD Display and LG Ultra HD Display

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        • VectorStylerV Offline
          VectorStyler @Beardmancer
          last edited by

          @Beardmancer I got the crash reports. It looks like it has problem reading the image stored in the file.

          Could you send me the file by email, or a link to it. (will be kept confidential, and removed after the issue is fixed).
          I will try to recover the file and identify the error.

          Is it crashing with other files?

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